Terms & Conditions

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Terms & Conditions

  • I hereby give permission and authorization for The Byke Hotels & Resorts (TBHAR), a division of The Byke Hospitality Limited, to periodically send me various informational alerts, SMS, other messages, calls, or commercial communications at the aforementioned listed telephone numbers, regardless of whether these numbers are registered with the National Do Not Call Registry or listed in the National Customer Preference Register. I also reaffirm that I won’t hold TBHAR or its third-party service provider accountable or file a complaint in accordance with the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010, or any other applicable regulations, including any amendments that may be in effect from time to time. It will automatically renew each month, so if you’d like to cancel the service, send an email to digitalmarketing@thebyke.com before the payment deadline and give us a call at 8080700999.


Guarantee Rules/Deposit Policy

  • Credit Card details are required at the time of booking.
  • For reservations guaranteed with a form of payment at the time of booking, rooms are held until the hotel check-out time of the day following the guest’s arrival.


Exchange Rate

  • Rates confirmed in Foreign Currency may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel, and are subject to exchange rate fluctuations.
  • Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel’s control and may impact the amount charged to your credit card.
  • Please contact the hotel if you have any questions.


Rate/Reservation Validity

  • Please note that electronic reservation confirmations are provided to you solely for your convenience and that we retain official records of our reservation transactions, including details of dates of stay and room rates.
  • In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records shall control.
  • Tampering with this confirmation to alter the room rate, or any other reservation information is strictly prohibited and may have legal consequences.


Early Departures

  • The hotel has an early departure fee. When you check in, you will be asked to confirm your departure date. You may be able to change your departure date without a penalty if your rate plan permits and if you do so before the end of your arrival day. After reconfirming your departure date, if you decide to leave earlier, you may be charged the early departure fee.

Children Policies

  • Children up to 5 years stay free in their parent’s room. Children aged 5 to 10 years charged Rs. 500/- for breakfast without bed and older are fully charged Rs. 1000 + taxes with Buffet Breakfast & Extra Bed. This policy is not applicable for Matheran Resorts. You can check Matheran resort’s child policy on the respective Matheran resort’s pages.
  • Above rates may change as per the season. Please speak to our agent for current rates or you can check on our booking page.

Other Policies

  • Pets are not allowed.
  • In keeping with the prevalent security procedures, we request you to produce the following upon arrival – Photo ID is mandatory for all the individuals checking-in in the hotel
  • All Foreign Nationals – Original Passport and Visa.
  • Room reserved only for Adults only 20 years & above.
  • All Indian Nationals – Government Approved Photo ID with Address Proof i.e. Driving License / Passport / Voter ID Card / Aadhar Card.